A pickup point is a physical location where customers can pick up their orders instead of having them delivered to their homes. Therefore, it is optional and the last stage in the logistics route.

You can use your physical stores as pickup points where customers can collect their online orders. When the customer fills in their address information when purchasing a product, the system displays all shipping options for that address, including the available pickup points.

The customer can decide whether they want their order delivered to their home or collected at a pickup point, and they can also choose from the available pickup points.

Check the requirements to start using physical stores as pickup points for VTEX Sales App orders in the article Prerequisites for using VTEX Sales App.

On the VTEX platform, physical stores are configured as franchise accounts, which function as white label sellers of the main account. For more information, read the article What is a franchise account?.

Therefore, you must configure a pickup point and associate it with the logistics settings on the account of each franchise that will act as a local pickup point. See the step-by-step instructions below.

For more information about creating franchise accounts, read our article Creating franchise accounts.

You must configure the physical stores as pickup points so that your customers can place orders (in-store or through another channel) and pick up their orders in-store. To do this, follow the steps below.

1. In the VTEX Admin of the desired franchise account, go to Shipping > Pickup points, or type Pickup points in the search bar at the top of the page.
2. Click on Add pickup point.
3. Fill in the required information. To learn more about each field, read our article Adding pickup points.
4. Click on Save.

Next, you must associate the new pickup points with a shipping policy for them to work properly. For more information about this process, please refer to the section Link a pickup point with a shipping policy of the article Configuring pickup points.

Now, you must connect the pickup point with the warehouse of the physical store. This means that you need to inform the system that the products collected by customers at this pickup point (the physical store) will leave the local warehouse of the store. To do this, follow the steps below.

1. In the VTEX Admin of the desired franchise account, go to Shipping > Shipping Strategy > Warehouses, or type Shipping Strategy in the search bar at the top of the page.
2. Select a warehouse or create a new one. To learn how to create a new warehouse, read the article Managing warehouses.
3. Enable the VTEX Sales App warehouse option by toggling the button.
4. Select the pickup points that will use the warehouse of the physical store.

With this, your warehouse is connected to the pickup point, and customers can now pick up products at this physical store. When you activate this option, Logistics does not observe the trade policy of the loading dock connected to the warehouse in question.

• Configuring a white label seller as a pickup point.